Privacy policy

Privacy Policy

Last Updated: August 20, 2026

Irteq Essential (“Irteq Essential”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, protect, and otherwise process personal information when you visit or use our website, purchase our products, create an account, communicate with us, or otherwise use our services (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, we will obtain consent in the manner required by law.

1. Business Information

Business Name: Irteq Essential
Udyam Registration No.: UDYAM-WB-23-0084364

Email: care@irteq.online
Support Email: support@irteq.online

Business / Return Address:
Irteq Essential
Noor Nagar, Neamatpur, Sitarampur
Asansol (M Corp), Paschim Bardhaman
West Bengal – 713359
India

2. Personal Information We Collect or Process

Depending on how you interact with our Services, we may collect or process different types of personal information.

Information You Provide Directly

This may include:

Full name
Email address
Mobile or telephone number
Billing address
Shipping and delivery address
Account information
Login information
Order information
Product preferences
Customer-service communications
Reviews or feedback
Information provided when requesting returns, refunds, replacements, or exchanges
Information submitted when participating in promotions or other activities
Any other information you voluntarily provide to us

Transaction and Payment Information

When you place an order, we may process information relating to:

Products purchased
Order amount
Order number
Payment status
Transaction reference
Payment method
Billing information
Refund information

Payments may be processed through third-party payment gateways. We generally do not store complete debit-card or credit-card numbers or CVV information on our own systems.

Automatically Collected Information

When you access our website, we may automatically collect certain technical and usage information, including:

IP address
Browser type
Device type
Operating system
Website pages viewed
Date and time of access
Referring website
Approximate location derived from technical information
Website interaction information
Device and browser identifiers
Information relating to website performance and security

3. Personal Information Sources

We may obtain personal information from different sources, including:

Directly From You

For example, when you:

Create an account
Place an order
Contact customer support
Request a return or refund
Submit a review
Subscribe to communications
Participate in promotions
Otherwise provide information to us

Automatically From Your Use of the Services

We may collect information through cookies, pixels, log files, analytics technologies, and similar technologies when you browse or interact with our website.

From Service Providers

We may receive information from third parties that provide services to us, such as:

Payment processors
Delivery and logistics providers
Website hosting providers
E-commerce service providers
Analytics providers
Marketing providers
Fraud-prevention providers

From Other Third Parties

Where permitted by applicable law, we may receive information from other third parties where necessary to provide, secure, improve, or operate our Services.

4. How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to:

Provide our Services
Perform our contract with you
Process payments
Fulfil orders
Arrange shipping and delivery
Remember your preferences
Remember products you have shown interest in
Process purchases
Process returns, refunds, replacements, and exchanges
Maintain and manage customer accounts
Provide order notifications
Enable customers to post reviews
Provide customer support
Create a more personalized shopping experience
Recommend products or services that may be relevant to you
Improve our website, products, Services, and customer experience

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and promotional purposes, including to:

Send promotional emails
Send promotional text messages where applicable
Provide information about products, offers, discounts, and sales
Display advertisements for our products or Services
Measure advertising effectiveness
Understand customer interests and preferences
Provide personalized or relevant advertising

Advertising may be based on activities such as products you previously purchased, products added to your cart, products viewed, or other interactions with our Services.

You may opt out of promotional communications at any time using the unsubscribe option provided in our communications or by contacting us.

Security and Fraud Prevention

We use personal information to:

Authenticate accounts
Maintain website security
Provide a secure shopping experience
Detect fraudulent transactions
Investigate suspicious activity
Prevent unauthorized activity
Protect our Services
Protect customers and our business
Investigate potentially illegal, unsafe, malicious, or abusive activity

If you create an account, you are responsible for keeping your account credentials secure.

Please do not share your username, password, OTP, or other account-access information with anyone else.

Communicating With You

We may use personal information to:

Respond to enquiries
Provide customer support
Communicate about orders
Provide shipping updates
Communicate about returns and refunds
Resolve complaints
Maintain our business relationship with you
Send important service-related notices

Legal Reasons

We may use personal information to:

Comply with applicable laws
Respond to valid legal processes
Respond to requests from law-enforcement or government authorities
Establish, exercise, or defend legal claims
Investigate disputes
Participate in civil or legal proceedings
Enforce our Terms and Conditions
Investigate potential violations of our policies
Protect our legal rights and interests

5. How We Disclose Personal Information

We respect and protect your personal information and do not sell your personal information as a commercial product.

We may disclose or provide access to personal information where reasonably necessary to operate our business and provide the Services.

This may include sharing information with:

Payment processors
Banks and payment service providers
Delivery and logistics companies
Website hosting providers
E-commerce technology providers
IT and technical service providers
Customer-support providers
Analytics providers
Marketing and advertising providers
Fraud-prevention providers
Professional advisers
Legal advisers
Government authorities
Law-enforcement authorities

We only seek to disclose information that is reasonably necessary for the relevant purpose, subject to applicable law.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

These technologies may be used to:

Keep the website functioning properly
Maintain shopping-cart information
Remember preferences
Improve website performance
Understand website traffic
Analyse website usage
Measure advertising performance
Improve our Services
Provide relevant website functionality

You may be able to control cookies through your browser settings. Disabling cookies may affect certain website features.

7. Marketing Communications

Where permitted by law, we may send promotional communications about products, services, offers, discounts, and other updates.

You may unsubscribe from promotional emails by selecting the unsubscribe option included in the email.

Even if you unsubscribe from marketing communications, we may continue to send necessary non-promotional communications relating to:

Orders
Payments
Shipping
Returns
Refunds
Account security
Important changes to our Services or policies

8. Security and Retention of Your Information

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.

However, no security measures are perfect or completely impenetrable, and we cannot guarantee “perfect security.”

Information transmitted over the internet may also be vulnerable while in transit.

We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How Long We Retain Information

How long we retain personal information depends on various factors, including:

Whether we need the information to maintain your account
Whether we need it to provide our Services
Whether the information is required for order or transaction records
Legal or regulatory obligations
Tax and accounting requirements
Fraud prevention
Resolving disputes
Enforcing contracts and policies
Protecting our legal rights

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Your Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information.

These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline a request where permitted or required by law.

Right to Access / Know

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Data Portability

Where applicable, you may have the right to receive a copy of certain personal information we hold about you and request that it be transferred to another party, subject to applicable law and technical feasibility.

Managing Communication Preferences

You may opt out of promotional communications at any time by using the unsubscribe option provided in our emails or by contacting us.

If you opt out of marketing communications, we may still send non-promotional communications relating to your account, orders, transactions, security, or other necessary Services.

10. How to Exercise Your Rights

You may exercise applicable privacy rights by contacting us:

care@irteq.online
support@irteq.online

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

Where permitted by law, you may designate an authorized person to make a request on your behalf. We may require evidence that you have authorized that person to act on your behalf and may also require verification of your identity.

We will respond to valid requests within the time period required by applicable law.

We will not discriminate against you for exercising privacy rights that are available to you under applicable law.

11. Complaints and Grievances

If you have concerns or complaints about how we collect, use, store, or process your personal information, please contact us.

Privacy / Grievance Contact:

📧 care@irteq.online
📧 support@irteq.online

Please include sufficient information about your concern so that we can investigate and respond appropriately.

Depending on where you live, you may also have the right to lodge a complaint with the relevant data-protection or regulatory authority.

12. International Transfers

Your personal information may, where necessary, be transferred, stored, or processed outside the country in which you live.

This may occur when we use third-party service providers, technology providers, payment processors, hosting providers, analytics services, or other business partners located in another country.

Where applicable law requires specific safeguards for international transfers, we will use legally recognized transfer mechanisms or other appropriate safeguards.

For individuals located in the European Economic Area (EEA) or United Kingdom, where applicable, international transfers may rely on recognized mechanisms such as the European Commission Standard Contractual Clauses, equivalent UK-approved mechanisms, or another legally recognized transfer mechanism, unless the destination country has been recognized as providing an adequate level of protection.

13. Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, payment platforms, social-media services, or other external services.

We are not responsible for the privacy practices, security, or content of third-party services.

You should review the privacy policies of third-party websites before providing them with personal information.

14. Children's Privacy

Our Services are not intended to knowingly collect personal information directly from children where such collection is prohibited or restricted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.

15. Fraud, Abuse and Security Monitoring

We may process information to detect and prevent:

Fraudulent orders
Payment fraud
Fake or abusive accounts
Unauthorized transactions
Return or refund abuse
Product-related fraud
Attempts to misuse our Services
Other unlawful or harmful activities

Where reasonably necessary and permitted by law, information may be shared with payment providers, logistics companies, professional advisers, or relevant authorities.

16. Business Transfers

If Irteq Essential undergoes a merger, acquisition, restructuring, sale of assets, investment, or other business transaction, personal information may be transferred as part of the relevant business assets, subject to applicable law and appropriate privacy protections.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business practices
Changes to our website or Services
New technologies
Changes to legal requirements
Changes to privacy or security practices

When we update this Privacy Policy, we will post the revised version on our website and update the “Last Updated” date.

Where required by applicable law, we may provide additional notice of material changes.

18. Applicable Law and Jurisdiction

This Privacy Policy shall be interpreted and governed in accordance with the laws applicable in India.

Subject to any mandatory rights or remedies available to consumers or individuals under applicable law, disputes relating to this Privacy Policy or the processing of personal information shall be subject to the jurisdiction of the competent courts and authorities at Asansol, Paschim Bardhaman, West Bengal, India.

Nothing in this section is intended to restrict any statutory consumer, privacy, or data-protection rights that cannot legally be waived or excluded.

19. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a privacy complaint, please contact us.

Irteq Essential
Udyam Registration No.: UDYAM-WB-23-0084364