Refund policy

Return, Refund & Exchange Policy

Effective Date: August 20, 2026

At Irteq Essential, we want our customers to have a smooth and reliable shopping experience. This policy explains our rules regarding returns, refunds, replacements, and exchanges.

By placing an order with us, you acknowledge and agree to the terms described below, subject to applicable Indian consumer protection laws.

1. 3-Day Return Policy

You may request a return within 3 days from the date of delivery.

To be eligible for a return, the product must:

Be in the same condition in which you received it.
Be unworn, unused, unwashed, and undamaged.
Have all original tags, labels, and accessories attached.
Be in its original packaging, wherever applicable.
Include the invoice, receipt, order number, or other valid proof of purchase.

Products that do not meet these conditions may be rejected following inspection.

2. Unboxing Video Requirement

We strongly recommend that customers record a clear, continuous unboxing video when opening their package.

The video should preferably begin before the package is opened and clearly show:

The unopened package
Shipping label/order details
The condition of the package
The product being removed from the package
The complete product and included accessories

An unboxing video may be required to verify claims involving damaged, defective, incorrect, incomplete, or missing products.

If sufficient evidence is not provided, we may be unable to verify certain claims.

3. How to Request a Return

To request a return, contact us within 3 days of delivery:

care@irteq.online
support@irteq.online

Please provide:

Order number
Customer name
Reason for return
Photographs/videos of the product where applicable
Unboxing video where required
Proof of purchase/invoice

Our team will review your request and provide return instructions.

Please do not send any product back before your return request has been approved or return instructions have been provided by our team.

4. Return Collection & Shipping

After your return request is approved, a return/collection agent may be assigned depending on your location and service availability.

If an agent is not assigned or collection is unavailable, our support team may instruct you to send the product to:

Irteq Essential
Noor Nagar, Neamatpur, Sitarampur
Asansol (M Corp), Paschim Bardhaman
West Bengal – 713359
India

Customers should retain the shipping receipt and tracking information until the return has been successfully processed.

Return shipping charges, where applicable, will depend on the reason for return and the instructions provided by our team.

5. Refund Policy

A refund will generally be processed only after the returned product has been received and inspected and the return has been approved.

The returned product must satisfy the applicable return conditions.

Refund may be applicable when:

An eligible product is successfully returned.
The wrong product was delivered.
The product is damaged or defective, subject to verification.
An eligible order is cancelled before dispatch, where cancellation is permitted.
A refund is otherwise required under applicable law.

Refund may be rejected or adjusted when:

The product has been used, worn, washed, altered, or damaged after delivery.
Original tags, packaging, accessories, or other required items are missing.
The product is not the same product that was originally delivered.
The return is outside the applicable return period.
The product falls under a non-returnable category.
The return request cannot be reasonably verified where evidence is required.

6. Refund Processing

Once we receive the returned product, our team may inspect the item before approving the refund.

After approval, the refund will be initiated through the applicable payment method or payment channel.

The time required for the refunded amount to appear in the customer's bank account, card, UPI account, wallet, or other payment method may vary depending on the relevant payment provider or financial institution.

Irteq Essential does not control the processing time of banks, card networks, UPI providers, wallets, or other third-party payment providers.

7. Refund for Prepaid Orders

For prepaid orders, an approved refund will generally be processed back through the original payment method, where technically possible.

For example, if the order was paid using a card, UPI, net banking, or another online payment method, the refund may be processed through the corresponding payment channel.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, there may be no original online payment transaction to which the refund can be credited.

Where a COD refund is approved, we may request the customer's appropriate bank/UPI/payment details to process the refund.

Customers should provide accurate payment information. Irteq Essential will not be responsible for delays or failed refunds caused by incorrect information supplied by the customer.

9. Shipping Charges & Return Charges

Unless otherwise stated, original shipping charges and return shipping charges may not be refundable.

However, where the return is due to an error attributable to Irteq Essential, such as an incorrect product being sent, or where otherwise required by applicable law, the applicable charges may be refunded or otherwise handled as determined during the return review.

Any applicable deductions will be communicated to the customer where required.

10. Non-Returnable Items

Certain products cannot be returned due to their nature, hygiene requirements, customization, or other applicable restrictions.

These may include:

Perishable goods such as food, flowers, or plants
Custom-made or personalized products
Special-order products
Personal-care, beauty, or hygiene products where applicable
Hazardous materials
Flammable liquids or gases
Products specifically marked as non-returnable
Products that have been used, worn, washed, altered, or damaged after delivery

If you are unsure whether an item is eligible for return, please contact our support team before sending it back.

11. Sale Items & Gift Cards

Sale/discounted items and gift cards are generally non-returnable and non-refundable, unless otherwise stated on the product page or required by applicable law.

Any product-specific return or refund terms displayed at the time of purchase will also apply.

12. Exchanges

The fastest way to receive a different size, colour, variant, or product is generally to return the original eligible item first.

Once the return has been approved and accepted, you may place a separate order for the replacement item.

The new order will be subject to the product's availability and the price applicable at the time of the new purchase.

13. Damaged, Defective, Wrong or Missing Products

If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us within 3 days of delivery.

Please:

Do not use or alter the product.
Keep the original packaging.
Keep all tags, accessories, labels, and shipping materials.
Contact us at care@irteq.online or support@irteq.online.
Provide photographs and, where requested, the unboxing video.

Our team will review the information and provide further instructions.

14. Return Inspection

All returned products may be inspected before a refund or replacement is approved.

We may reject a return if the product:

Shows signs of use or wear.
Has been washed, altered, repaired, or modified.
Is damaged after delivery due to customer handling.
Has missing tags, accessories, packaging, or other components.
Does not match the product originally delivered.
Is returned after the applicable return period.
Does not satisfy the applicable return conditions.

15. Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests are subject to the order's processing and dispatch status. Once an order has been dispatched, it may no longer be possible to cancel it and the customer may need to follow the applicable return procedure.

For eligible prepaid cancellations, the applicable refund will be processed after cancellation is confirmed.

16. Failed Delivery / Refused Delivery

If an order cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping or handling consequences may apply.

Any refund for an undelivered or returned-to-seller order will be reviewed according to the circumstances of the order and applicable law.

17. Fraudulent or Abusive Return Claims

Irteq Essential reserves the right to investigate suspected fraudulent, abusive, or repeated misuse of the return/refund system.

Examples may include:

False damage claims
Returning a different product
Returning used products while claiming they are unused
Manipulating or tampering with products
Repeatedly abusing return privileges

Where permitted by law, suspicious or fraudulent claims may be rejected.

18. Refund Status & Delays

If your refund has been approved but you have not received it within the expected processing period, please first check your bank/payment provider statement.

If the amount still does not appear, contact us with your:

Order number
Refund reference, if provided
Payment method
Relevant transaction details

We will assist you in checking the status of the refund.

19. Important Notice

Submitting a return or refund request does not automatically guarantee approval.

All requests are subject to verification, product inspection, the applicable terms of this policy, the product-specific terms displayed at the time of purchase, and applicable Indian laws and regulations.

Nothing in this policy is intended to restrict any consumer rights or remedies that cannot legally be excluded or limited.

20. Contact Us

For return, refund, replacement, or exchange assistance, contact:

Irteq Essential

📧 care@irteq.online
📧 support@irteq.online

Official Return Address:
Irteq Essential
Noor Nagar, Neamatpur, Sitarampur
Asansol (M Corp), Paschim Bardhaman
West Bengal – 713359
India