Terms of service

Terms of Service

Last Updated: August 20, 2026

Welcome to Irteq Essential.

These Terms of Service (“Terms”) govern your access to and use of the Irteq Essential website, including browsing, purchasing products, creating an account, and using any related services (collectively, the “Services”).

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

1. Business Information

Business Name: Irteq Essential
Udyam Registration No.: UDYAM-WB-23-0084364

Email: care@irteq.online
Support Email: support@irteq.online

Business Address:
Irteq Essential
Noor Nagar, Neamatpur, Sitarampur
Asansol (M Corp), Paschim Bardhaman
West Bengal – 713359
India

2. Eligibility to Use Our Services

By using our website, you represent that:

You are legally capable of entering into a binding agreement under applicable law.
The information you provide to us is accurate and complete.
You will use our Services only for lawful purposes.
You will comply with these Terms and all applicable laws and regulations.

If you are purchasing a product on behalf of another person or organization, you confirm that you have the authority to do so.

3. Website Use

You may use our website for legitimate personal or business purposes in accordance with these Terms.

You must not:

Use the website for unlawful purposes.
Attempt to gain unauthorized access to our website or systems.
Interfere with website security or functionality.
Introduce viruses, malware, or other harmful code.
Use automated systems to scrape or collect website information without permission.
Attempt to access another customer's account.
Provide false, misleading, or fraudulent information.
Abuse our return, refund, cancellation, promotional, or customer-support systems.
Use our website to conduct fraudulent transactions.
Copy or reproduce our website content without authorization.

We reserve the right to restrict or terminate access to the Services where permitted by law if we reasonably believe that these Terms have been violated.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, colours, sizes, availability, and other information displayed on our website are accurate.

However:

Product colours may appear differently depending on your device or screen.
Product packaging may occasionally differ from photographs.
Minor variations may occur between product images and the actual product.
Product availability may change without notice.
We do not guarantee that every product description, image, or other website content will always be completely error-free.

If we discover a significant error in a product description, price, or availability, we may contact you and, where appropriate, provide options such as cancellation or correction of the order.

5. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to:

Limit quantities purchased by a customer.
Limit purchases to particular locations.
Discontinue products.
Change product specifications.
Correct availability information.

Adding an item to your shopping cart does not guarantee that the item will remain available until checkout or payment is completed.

6. Prices

Product prices are displayed on the website at the time of purchase.

Prices may change from time to time without prior notice.

Where applicable, taxes, delivery charges, handling charges, or other applicable charges may be displayed separately or included in the displayed price.

The final amount payable will be shown during the checkout process before the order is completed.

If an obvious pricing error occurs, we reserve the right to correct the error and, where appropriate, cancel or request confirmation of an affected order.

7. Orders

When you place an order, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation. An order confirmation does not necessarily mean that the order has been finally accepted if further verification is required.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

The product is unavailable.
There is an obvious pricing or product-description error.
Payment cannot be verified.
We suspect fraud or unauthorized activity.
The delivery address is invalid or unavailable.
The order appears to abuse our policies.
The order violates applicable law or these Terms.

If we cancel a prepaid order after payment has been received, the applicable refund will be processed according to our Return, Refund & Exchange Policy.

8. Customer Information

You are responsible for ensuring that the information provided when placing an order is accurate.

This includes:

Name
Mobile number
Email address
Shipping address
Billing information
Payment information
Other information necessary to fulfil the order

Irteq Essential is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete information provided by the customer, subject to applicable law.

9. Payment

Payments may be made through the payment methods displayed during checkout.

Payments may be processed by third-party payment gateways or financial service providers.

You agree to provide accurate payment information and authorize the applicable payment provider to process the transaction.

We do not generally store complete debit-card or credit-card numbers or CVV information on our own systems.

If a payment fails, is reversed, disputed, or otherwise cannot be verified, we may cancel or suspend the relevant order.

10. Cash on Delivery

Where Cash on Delivery (“COD”) is available, additional conditions may apply.

COD availability may depend on:

Delivery location
Product
Order value
Logistics provider
Customer history
Other operational considerations

We reserve the right to restrict COD availability where permitted by law.

Repeated refusal of COD orders or misuse of COD services may result in restrictions on future COD orders.

11. Shipping and Delivery

We arrange delivery through third-party logistics and delivery partners.

Estimated delivery dates or timeframes are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

Weather
Natural disasters
Transportation issues
Strikes
Government restrictions
Public holidays
Incorrect addresses
Customer unavailability
Logistics delays
Other circumstances beyond our reasonable control

Once an order is shipped, customers may receive tracking information where available.

12. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that:

The address is correct.
The recipient's name is accurate.
The mobile number is active.
Someone is available to receive the package where required.

Additional delivery attempts or charges may apply where a delivery fails due to incorrect information or customer unavailability, subject to applicable law.

13. Inspection at Delivery

Customers should inspect the package and product as soon as reasonably possible after delivery.

If you receive a product that appears damaged, incorrect, defective, incomplete, or materially different from what you ordered, contact us promptly.

For return or damage claims, an unboxing video may be required for verification.

Please keep the original packaging, tags, labels, accessories, and shipping materials until the matter has been resolved.

14. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are governed by our separate:

Return, Refund & Exchange Policy

Our current return period is generally 3 days from delivery, subject to the conditions and exclusions stated in that policy.

You should review that policy before making a purchase.

15. Cancellation

Customers may request cancellation as soon as possible after placing an order.

Cancellation is subject to the processing and dispatch status of the order.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

For eligible prepaid cancellations, refunds will be processed according to our Return, Refund & Exchange Policy.

16. Reviews and User-Generated Content

Where our website allows customers to submit reviews, comments, photographs, or other content, you are responsible for the content you submit.

You must not submit content that:

Is unlawful or fraudulent.
Is defamatory or threatening.
Contains malicious code.
Infringes another person's intellectual-property rights.
Contains inappropriate personal information.
Is deliberately misleading.
Promotes illegal activities.
Is unrelated spam or advertising.

By submitting content to our website, you grant Irteq Essential a non-exclusive, royalty-free right to use, reproduce, display, publish, and distribute that content for legitimate business purposes, including displaying customer reviews, subject to applicable law.

We may remove content that violates these Terms or applicable law.

17. Intellectual Property

Unless otherwise stated, the website and its contents are owned by or licensed to Irteq Essential.

This may include:

Logos
Brand names
Product descriptions
Website design
Graphics
Photographs
Videos
Text
Page layouts
Software
Website functionality

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

18. Third-Party Services

Our website may use third-party services such as:

Payment gateways
Delivery providers
Website hosting services
Analytics services
Advertising services
Social-media platforms
Customer-support tools

Third-party services may have their own terms and privacy policies.

Irteq Essential is not responsible for the independent policies, availability, or actions of third-party service providers, except to the extent required by applicable law.

19. Promotions and Discounts

From time to time, we may offer:

Discounts
Coupons
Promotional codes
Limited-time offers
Free-shipping offers
Other promotional campaigns

Each promotion may have additional terms, including:

Expiry dates
Minimum purchase requirements
Product exclusions
Customer restrictions
Usage limits

Unless expressly stated otherwise, promotions cannot be combined with other offers.

We reserve the right to correct errors or withdraw a promotion where reasonably necessary and permitted by law.

20. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

21. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account credentials.

You should:

Use a strong password.
Keep your password confidential.
Avoid sharing login information.
Notify us if you suspect unauthorized access.

You are responsible for activity carried out through your account to the extent permitted by applicable law.

22. Fraud and Abuse

We may investigate activities that appear fraudulent, abusive, or unlawful.

This may include:

Fake orders
Payment fraud
Repeated fraudulent returns
False damage claims
Returning different products
Abuse of promotional codes
Unauthorized account activity
Manipulation of reviews
Misuse of customer-support services

Where permitted by law, we may cancel orders, restrict accounts, suspend services, or take other appropriate action.

23. Disclaimer

To the maximum extent permitted by applicable law, our website and Services are provided on an “as available” basis.

We do not guarantee that:

The website will always be available.
The website will always operate without interruption.
The website will always be error-free.
All information will always be completely accurate or current.
Products will always remain available.

Nothing in these Terms excludes any guarantee, warranty, right, or remedy that cannot legally be excluded under applicable law.

24. Limitation of Liability

To the maximum extent permitted by applicable law, Irteq Essential will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or Services.

This may include losses resulting from:

Website interruptions
Third-party service failures
Delivery delays
Unauthorized access caused by circumstances beyond our reasonable control
Customer-provided incorrect information
Events outside our reasonable control

However, nothing in these Terms limits liability where such limitation is prohibited by applicable law.

25. Events Beyond Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control.

These may include:

Natural disasters
Floods
Earthquakes
Fire
Severe weather
War
Civil unrest
Government restrictions
Strikes
Transportation disruptions
Internet or telecommunications failures
Major technical failures
Public-health emergencies
Other events beyond our reasonable control

26. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our Services, violation of these Terms, or infringement of another person's rights.

This section does not apply to the extent that the relevant loss was caused by our own unlawful conduct or where such indemnification is prohibited by applicable law.

27. Suspension or Termination

We may suspend or terminate access to an account or Services where reasonably necessary, including if:

These Terms are violated.
Fraudulent activity is suspected.
The Services are being misused.
Required by law.
Necessary to protect customers, our business, or our systems.

Termination will not affect rights or obligations that arose before termination.

28. Changes to These Terms

We may update these Terms from time to time.

Changes may be made due to:

Changes in our Services
Changes in our business practices
New features
Legal or regulatory requirements
Security requirements
Other operational reasons

The updated Terms will be posted on our website and the “Last Updated” date will be changed.

Your continued use of our Services after updated Terms are posted may constitute acceptance of the revised Terms to the extent permitted by applicable law.

29. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in India.

Subject to any mandatory rights or remedies available to consumers under applicable law, disputes relating to these Terms or the Services shall be subject to the jurisdiction of the competent courts and authorities at Asansol, Paschim Bardhaman, West Bengal, India.

Nothing in this section is intended to take away or restrict any consumer right or legal remedy that cannot legally be excluded or limited.

30. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or interpreted to the extent necessary to make it enforceable, where legally possible.

The remaining provisions will continue to apply.

31. Entire Agreement

These Terms, together with our Privacy Policy, Return, Refund & Exchange Policy, and any other policies specifically referenced on our website, constitute the terms governing your use of our Services, subject to applicable law.

32. Contact Us

If you have questions regarding these Terms of Service, please contact us.

Irteq Essential
Udyam Registration No.: UDYAM-WB-23-0084364

📧 care@irteq.online
📧 support@irteq.online

Business / Return Address:
Irteq Essential
Noor Nagar, Neamatpur, Sitarampur
Asansol (M Corp), Paschim Bardhaman
West Bengal – 713359
India